Free shipping for orders over $35.0×
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FAQ

FAQ

About US
Where are the items made?
All products are handcrafted by ourselves, we located in China.
 
Do you ship worldwide?
Yes, we ship worldwide and free shipping if your order amount is more than 19.0 USD
 
Is buying from you safe?
Absolutely!
We make sure all of our products go through a quality inspection before shipping and we have policies to provide you with a prompt solution in case any issue might happen. We work to guarantee you’ll be satisfied and stay with us.

Shipping & Tracking
When will my order ship?
We typically ship orders within 1-3 business days after the order is placed.
 
When will my order arrive?
Standard shipping & Free Shipping (Singapore Post, E-packet or 4PX) delivery time: 7-30 days
EMS: 4-14days
DHL: 4-10days
 
How do I track my order?
It is very simple, please use below link to track down your parcel(s).
https://www.17track.net
 
Payments
What are your Payment Methods?
We accept paypal & credit cards (Visa, Master Card, American Express, and Discover)

Products 
The desired product is out of stock, what can I do?
Please contact us,  we will make a new one for you.
please note that most of our products are handmade, so we will need few days to re-process, we will send pictures of the finished product for confirmation before shipment since there will be more or less difference on gemstone and craft.


Returns & Refunds
What should I do if my item been damaged or broken?
No worries! We will issue a replacement or refund if you prvide a photo of the damaged item Within 7 days of delivery.

 
Other questions? Please leave us a message.

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